24-hour emergencybuilding response
Storm damage, flooding, fire, impact or a structural failure. Call now and the on-call builder will make the site safe first and sort the paperwork second.
Call 0405 600 235 nowWhat happens when you call
A builder answers, not a call centre
We take the address, what has happened, and whether anyone is at risk.
Make-safe on site
Tarps, props, boarding, isolation of water and power where needed, and photographs for the claim.
Scope and quote for the repair
In the insurer's format if there is a claim, or as a fixed quote to you if there is not.
Before you call
What should I do before the builder arrives?
Make people safe first. If there is fire, gas or live electricity near water, call 000 and leave the building. Otherwise turn the water off at the meter if it is a burst pipe, switch off power to any affected circuit at the board, keep everyone out from under sagging ceilings, and photograph the damage before anything is moved. Those photographs matter later if there is a claim.
Do you deal with my insurer directly?
Yes. We scope and photograph in the insurer's format and quote against the approved scope. Our staff include assessors who have worked inside major Australian insurers, so the paperwork usually goes through without a second visit. If you have not lodged a claim yet, make the site safe first and lodge afterwards.
Do you attend strata common property after hours?
Yes. Most after-hours calls we take are common property: a failed roof, water through multiple levels, a lift lobby flooding, render or balustrade that has become unsafe. We make safe first and report to the strata manager or committee with photographs the next working day.
What counts as a building emergency?
Anything that makes a building unsafe or lets water in: storm damage, a failed roof, a burst pipe through multiple floors, fire or impact damage, a facade dropping render, or a structural failure. If you are unsure, call. Making a building safe is cheaper than the damage that follows.
What will it cost to attend after hours?
Make-safe is quoted on attendance and, where there is an insurance claim, is usually covered by the policy. We tell you what the call-out will cost before we start work rather than after.
Four things worth doing before anyone arrives.
None of this needs a tradesman. It limits the damage and it protects a claim later.
People first
Fire, gas, or live electricity near water means call 000 and get everyone out. Nothing on this page is worth a risk.
Stop the source
Burst pipe, turn the water off at the meter. Water near wiring, switch that circuit off at the board. Leave the roof to us.
Stay out from under
A sagging or stained ceiling can come down without warning. Close the room off rather than trying to drain it.
Photograph everything
Wide shots and close-ups, before anything is moved or dried. Insurers pay on evidence, and it is gone once the clean-up starts.